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1.Common usage rules of business lounge: |
1.1. These usage rules of Business lounge («Sheremetyevo VIP», LLC) (hereinafter referred to as the Rules) apply to formalize relationships between:
Contractor – LLC «Sheremetyevo VIP» (141402, Moscow region, city district Khimki, Khimki, Mezhdunarodnoe highway, building 1E, room 260),
and Clients of the business lounge of Sheremetyevo International Airport, who have presented a valid boarding pass at the time of contacting and have completed the access control and registration procedure established by the Contractor in the business lounge, or who intend to gain access to the business lounge directly at the reception,
and procedure for rendering services of business lounge.
1.2. Business lounge working hours – around the clock seven days a week.
1.3. The passenger is audibly and visually informed about departing flights in the business lounge.
1.4. Registration of a passenger for access to the business lounge is provided by an authorized staffer of the Contractor at the reception.
1.5. The categories of clients eligible to access and use the facilities of «Sheremetyevo VIP» business lounges are individually determined by the Contractor for each specific business lounge based on the existing contractual relationships with the partner companies, and in compliance with the effective price list.
1.6. Payments for business lounge services must be made in Russian rubles in cash or non-cash or using bank cards. Services are provided on prepayment basis.
1.7. The purchase of additional services is allowed within the range of hours that does not exceed the permissible time spent by the Client of the business lounge in the business lounge. If it is necessary to purchase additional services beyond the allowed time in the business lounge, the Client of the business lounge must first obtain access for additional time in the business lounge.
1.8. Veterans of the Great Patriotic War, Heroes of the Soviet Union and Heroes of the Russian Federation are provided with services on a priority basis (without queue).
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2.Contactor has the following right: |
2.1. Temporarily completely or partially restrict access to the business lounge or to its individual rooms/areas in case of:
· full occupancy of business lounge or its individual rooms/areas;
· repair and/or other types of works that limits the level of services available in the business lounge;
· holding a special event that limits the level of services available in the business lounge.
2.2. To require the Client of the business lounge to vacate the additional occupied seats.
2.3. To enter the premises (showers, sleeping rooms, meeting rooms, etc.) used by the Client of the business lounge, without the consent of the Client of the business lounge in the case of:
· smoke;
· flooding;
· fire;
· violations by the Client of the business lounge using the premises, these Rules, or fire safety rules, or rules for the use of household appliances, or requirements of public order.
2.4. In case of discovery of forgotten items, take measures to return them to their owners. If the owner is not found, the Contractor acts in accordance with the rules and procedures established at Sheremetyevo International Airport. The contractor is not responsible for the loss of the Client of business lounge belongings left unattended, as well as for the safety of items left in the wardrobe and lockers.
2.5. In case of violation of these Rules to ask the Client of business lounge to leave the business lounge.
2.6. In case of repeated violation of these Rules, to refuse the Client of business lounge a subsequent stay and service in the business lounge.
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3.Clients of business lounge have the following right: |
3.1. To get additional services for free and paid basis in according with the list of services of a specific Business lounge and the price list of additional paid services of the Contractor.
3.2. To obtain information about departing flights through the information screens located in the business lounge and voice notifications.
3.3. To obtain information on the issues at the reception desk (i.e. boarding gate location, list of services provided by the business lounge etc.).
3.4. To gain admittance to the business lounge with pets in its own pet carrier for the period of stay in the business lounge. Without own pet carrier with a collar, muzzle and leash in the business lounge, there may be: a service dog of the canine service of federal executive authorities, a guide dog accompanying the Client of business lounge visually impaired.
3.5. To occupy one seat in the business lounge.
3.6. To use in free access (subject to availability and accessibility of the service in business lounge):
· wireless Wi-Fi;
· smoking room;
· massage chairs (according to the tariffs for massage chairs);
· furniture and equipment that is available in free access inside in the business lounge;
· printed products in the range in Russian and foreign languages;
· meals in the restaurant area (snacks, alcoholic and non-alcoholic drinks);
· television in special areas of the business lounge.
3.7. To use upon request to an authorized staffer of the Contractor (subject to availability and accessibility of the service in business lounge) on a first-come, first-served basis:
· showers (no longer than 40 minutes);
· game machines (according to the price list of additional paid services);
· sleeping room (according to the price list of additional paid services);
Note: the number of Clients of business lounge allowed to accommodate in the sleeping room at one time is limited by the number of beds in sleeping room. Children under the age of 3 (three) can be accommodated for free without providing an extra bed. Children under the age of 14 (fourteen) are allowed to accommodate only accompanied by an adult.
· Meeting room (according to the price list of additional paid services);
Note: the meeting room is provided to groups of 4 (four) adults or more for the purpose of holding business meetings.
· lockers;
· blankets;
· services of the spa area (according to the tariffs for the services of the spa area).
3.8. To receive a recalculation of the payment for the additional services actually provided (if there is a corresponding item in the price list of additional paid services) for the following additional services and in the following cases:
· in case of departure from the sleeping room (refusal to provide accommodation services in the sleeping room) before the end of the paid range of service hours (the cost of services rendered for the corresponding range of hours of accommodation in the sleeping room is payable in accordance with the tariffs approved by the Contractor, but not less than the minimum cost of accommodation, with an incomplete hour of service is equivalent to a full hour);
· if the use of the meeting room ends earlier than the end of the paid range of service hours (the cost of services rendered for the corresponding range of hours of accommodation in the meeting room is payable in accordance with the tariffs approved by the Contractor, but not less than the minimum cost of accommodation, with an incomplete hour of service is equivalent to a full hour);
· in case of incomplete use of the number of purchased tokens for game machines (the number of spent tokens for game machines is subject to payment in accordance with the price list approved by the Contractor for additional services in the business lounge).
The funds paid by the Client of the business lounge in excess of the cost of additional services provided before the cancellation of the services themselves are subject to refund based on his application. Refund of funds to the Client of the business lounge is carried out:
· in case of cash payment, at the time of refusal to provide additional services if funds are available at the cash desk, or in any other way offered to the Client of the business lounge at the reception desk (for example, to the settlement account specified by the Client of the business lounge, within 10 (ten) business days from the date of refusal to provide additional services);
· in case of non-cash payment, within 10 (ten) business days from the date of refusal to provide additional services.
3.9. To take video and photo shoot in the business lounge premises (with the Contractor consent).
3.10. To make suggestions, comments, complaints to representatives to the Contractor on all issues related to the service in the Contractor’s business lounge.
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4.Clients of business lounge have the following obligations: |
4.1. To comply with these Rules.
4.2. To comply with fire safety rules and rules for the use of household appliances, to consult with the evacuation plan before visiting the business lounge.
4.3. To comply with the requirements of public order and cleanliness of the business lounge premises and promote respect for order by other Clients of business lounge; to treat other Clients of business lounge and authorized staffer of the Contractor in a polite and respectful manner.
4.4. To present documents requested of the authorized staffer of the Contractor at the reception to make identify the right of access to visit the business lounge.
4.5. To track independently the start time of boarding their own flight. The Contractor is not responsible for the delay of the Client of the business lounge on the flight.
4.6. To bear full responsibility for the actions of the accompanied minor children and disabled citizens with disabilities, for their life and health, not to leave them unattended (the Contractor does not provide services for supervision of children and citizens with disabilities accompanied by Clients of the business lounge).
4.7. To watch their pets’ behavior in order to prevent causing upset to other Clients of business lounge and damaging business lounge property and equipment (it is forbidden to use meal and the utensil from the restaurant area for the pets feeding).
4.8. To pay for all additional services provided at the business lounge timely and in full.
4.9. To take care of the property and equipment of the business lounge.
4.10. To return safe and sound the Contractor’s property and equipment providing for temporary use.
4.11. To compensate the Contractor in full for the damage caused in the event of destruction or damage to the property of the business lounge, as a result of actions/omissions of the Client of business lounge and/or accompanying persons, including minor children.
4.12. To inform the authorized staffer of the Contractor immediately about the detection of the loss of personal items to make them take measures to search for the owners.
4.13. To leave business lounge at the end of permissible stay time.
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5.Clients of business lounge areprohibited from: |
5.1. Being in the business lounge in a state of alcoholic, narcotic or other toxic intoxication.
5.2. Drinking alcoholic beverages on the territory of the business lounge to persons under the age of 18.
5.3. Smoking (including electronic cigarettes and other devices using vaping and heating technologies) in areas not intended for this purpose.
5.4. Violating the requirements of public order (insult authorized staff of the Contractor, inconvenience other Clients of business lounge, making noise etc.).
5.5. Occupying more than one seat per passenger.
5.6. Placing bulky or dirty luggage on seats in the business lounge.
5.7. Remaining in areas reserved for staff only (reception desk, bar counter, rooms marked with a sign «office space»).
5.8. Accommodating in kid room or in family room without children in the age of 0-14.
5.9. Accommodating in sleeping room with pets (except for a guide dog accompanying the Client of business lounge with a visual disability).
5.10. Using the infrastructure of business lounge (equipment, furniture, etc.) not for the intended purpose.
5.11. Removing furniture, equipment and other interior design items out of the business lounge. Temporary rearrangement of some of business lounge furniture allowed after agreement with an authorized staffer of the Contractor at the reception.
5.12. Taking out of the business lounge the food and drinks presented in the business lounge.
5.13. Eating and drinking in showers, in the sleeping rooms, in the meeting rooms, in the kid room or family room, or during the massage chairs usage.
5.14. Leaving children unattended.
5.15. Leaving personal belongings and valuables unattended.
5.16. Leaving personal belongings while leaving business lounge at the end of permissible stay time.
5.17. Transferring the keys to the sleeping room or locker to third parties.
5.18. Placing pets, birds, fishes, insects, bulky or dirty luggage and perishable products in lockers.
5.19. Arranging unauthorized sales.
5.20. Conducting religious rituals and/or ceremonies.
5.21. Listening to music and watch videos without headphones.
5.22. Using additional heating devices, if this is not provided in the business lounge.